Vendor FAQ
How to Issue A Refund (Vendor)
How to Issue a Refund to Customers Full and partial refunds can be issued to customers on any completed order. If a customer is eligible for a refund, you can create a refund request from your dashboard against that order. To begin, do to your ...
How to Manage My Orders
Managing Orders Made Easy The Aesthetic Record Marketplace makes it quick and easy to manage your orders all in one place! Here is the simple step-by-step guide to help you manage your orders efficiently. Let's get started! You will learn: Order ...
How to Connect My ShipStation Account to My Store
How to Manage ShipStation Integration on Your Store Go to your Vendor Dashboard Select Settings to view the Store Settings menu Select ShipStation Export Order Statuses: Define the order statuses you wish to export to ShipStation Shipped Order ...
How to Set Up Simple Shipping (Without Zones)
Go to your Vendor Dashboard > Select Settings > Select Shipping To create a simple shipping option without zones or a shipping carrier, select "If you want to use previous shipping system then Click Here" Note: Hover over the "?" for on-demand help. ...
How to Set Up Shipping Zones (Zone-Based Shipping)
Create Shipping Rates by Shipping Class and Zone A Shipping Zone is a geographical area to which you ship items. You can get as specific as you need, right down to regions and zip codes, or you can leave it more general – whichever suits you best. ...
How to Add Staff
Go to your Vendor Dashboard Select Staff Add Staff First and Last Name and e-mail address. Once added, hover over the staff name. Select Manage Permissions to select the pages you want your Staff person to have access to. Select Edit to edit the ...
How to Set Up Carrier-Based Shipping
We currently support the following carriers: FedEx, UPS, USPS, Stamps, and DHL. Log-In to your Account and select Vendor Dashboard. Go to Account Settings by clicking on the icon. Scroll down and fill out the details required to integrate your ...